Refund policy

Return & Refund Policy

Last updated: September 6, 2026

Thank you for shopping with SabhiMart. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, please review the return and refund terms below.

1. Returns

We accept return requests within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition in which you received it.
  • The item must be in its original packaging, where applicable.
  • You must provide your order number or proof of purchase.
  • The return request must be submitted within 7 days of delivery.

Certain products may not be eligible for return due to their nature or applicable restrictions.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos or videos of the product
  • Photos of the packaging, if applicable
  • A brief description of the issue

After reviewing your request, SabhiMart may offer a replacement or full refund, depending on the circumstances.

3. Change of Mind

Returns due to a change of mind may be accepted at our discretion, provided the item meets our return requirements.

The customer may be responsible for return shipping costs in such cases.

4. Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been used, damaged, or altered after delivery
  • Items without their original packaging where packaging is required
  • Products returned after the applicable return period
  • Personalized or customized products
  • Products that cannot reasonably be resold due to hygiene or safety reasons
  • Gift cards and digital products, where applicable

5. Return Shipping

If the return is due to a defective, damaged, or incorrect item sent by SabhiMart, we will review the situation and may cover reasonable return shipping costs.

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs.

Please do not send a product back without contacting us first. Unauthorized returns may not be accepted.

6. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

7. Partial Refunds

In certain situations, only a partial refund may be granted, including when:

  • The product has been used or damaged after delivery.
  • The product is returned incomplete.
  • The product is missing parts or accessories.
  • The product's condition has been materially changed.

8. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account or payment provider.
  2. Contact your bank or card issuer.
  3. If you still have not received the refund, contact SabhiMart at your customer support email.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it, and the customer may need to follow the applicable return procedure.

10. How to Request a Return or Refund

To request a return or refund, please contact SabhiMart through our customer support email.

Please include:

  • Your full name
  • Order number
  • Product name
  • Reason for the return or refund
  • Photos or videos, if the product is damaged, defective, or incorrect

Our customer support team will review your request and provide further instructions.

11. Refund Policy Changes

SabhiMart reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Sabhimart
Email: info@sabhimart.com
Business Address: Irimbiliyam, Valanchery